IT management often falls by the wayside in smaller companies. Oftentimes – and rightfully so – small businesses prioritize business expansion, client acquisition, securing office space, and other business-stabilizing tasks.
However, it’s important that managed IT support doesn’t end up completely ignored for what it can provide. Whether you outsource this service or hire an employee to handle IT for your business, you shouldn’t wait until a problem has already happened before seeking out the services of an IT professional.
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Keeps Company’s Tech Secure
Cybersecurity is, without a doubt, the most important aspect of an IT team’s job. An IT department is completely in charge of installing and maintaining a company’s antivirus setup, monitoring any potential cybersecurity threats, and fixing any cybersecurity issues that may arise.
Sometimes, a member of the IT team will also provide lectures or guidance on internet safety to the rest of the team, giving them much-needed information so that they can safely use the internet and not fall victim to phishing scams and other cybersecurity threats.
Providing IT Assistance
Helping out the rest of the team with tech issues is another important part of IT management. Being able to troubleshoot computer problems, talk employees through repairing said tech issues (teaching the people to fish, if you will), or even handling the issue themselves all play an important role in keeping daily operations running at any office.
These services really keep an office running, as even the best-trained employees may find themselves facing an unavoidable hardware issue or dealing with the fallout of a cybersecurity issue that they did not cause and don’t know how to respond to. By being available to help navigate fellow colleagues through any problems they may face, an IT team can prevent a myriad of issues that could bring a company to a screeching halt.
Keeping the Company Site Functional
Most, if not all, modern businesses have a website. And regardless of the size of the website, some maintenance is required to keep a website functional and secure.
Page updates, keeping any WordPress plugins up-to-date, and ensuring that all web-related bills are paid are just some of the things that an IT team needs to keep their eyes on to ensure that the company’s website is facing no issues. While this may not be able to be handled as efficiently by a remote company, some services, and agencies are happy to help with this separately.
Bigger projects, such as website redesigns and editing the code for the website, are also things that would fall under the IT department’s jurisdiction or management. These bigger projects require the skill, finesse, and project management of tech professionals and can make or break your company’s website and online presence if it isn’t handled by the proper parties.