Epic games refund: Store and Refund Policy

epic games refund

A few years ago, we needed to visit the store to buy or borrow a gaming disc. But, today, purchasing any desired games is not a time-consuming matter; instead, just a click on the platform. Many platforms are developed to provide such facility and one of the popular online platforms is Epic Games Store. Here users need to open an account and pay to buy the desired game. Sometimes, the gamer makes a wrong game choice and wants to get back his money. For them, epic games refund policy will be a blissful feature. 

Therefore, whenever a gamer buys a wrong game, he can easily claim a refund by following some steps. Later on, the refund money can easily invest in another blissful game. In this article, we will show you that path. So, if you do such a mistake then keep yourself clam and act according to our discussion.

What is Epic Game Store?

Before dive into the main topic, we slightly discuss the Epic Games Store at first. For the PC and Mac user, the Epic Games Store comes as a curated digital storefront. This platform is designed for both game developers and players. Therefore, from here, the gamer will find great games, and the developer will find a fair deal for the game. Whenever a gamer buys any game from this store, the developer will get 88% of the price. This is absolutely a fantastic deal for the developers because many stores give only 70%. Therefore, this will help the developer to provide many better games by investing more. Notably, if the users spend in the wrong game, he can back his money through epic games refund policy.

Epic Games Store Refund Policy

Well, your eyes are stuck on a nice game’s poster, and you pay for it instantly. When you start playing you identify that spending on here is a big mistake and wish to refund it. If your situation is like that, then go through this epic games refund policy below. Hopefully, you will get all the relevant information regarding the refund system.

  • The types of products that allow a refund

Generally, whatever you buy, like games or products from the Epic Games Store, will allow you to refund. But some have “non-refundable” titles and are not eligible for the refund policy. Under those products skins, virtual currency, and other consumables are included. Also, the Epic Games Store will not provide a refund facility for the outside purchase. 

If you successfully get a refund, you can use that to buy any product from this Store. Importantly, before getting a refund, your content should remain unconsumed, unmodified, and also not transferred.

    • To get the self-refund, you need to follow some steps, like
    • First, sign in to the account through the website.
    • Now, click on the Account dropdown that you will find on the top right of the store. 
    • Next, navigate to the Transaction tab then click on the game title.

If you find the game allows the self-service refund, click on the “Refund” button to start the process.

  • When your products become eligible for a refund?

Naturally, you may know that all the refund policy has a fixed deadline. Likewise, the epic games refund policy will give you 14 days from the purchase. That implies you can apply for a refund within 14 days. But the game must have record less than 2 hours run time. Moreover, products like skins, virtual currency, and other consumables are not listed under the refund system. Luckily, you can quickly identify those products by seeing the “non-refundable” tag.

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However, if the game bans you or you violate their terms of service, you can’t apply this policy. Additionally, if the epic game authority thinks you abuse the refund policy, you will not get their refund facility.

  • The process of requesting the refund

You will find the Contact Us section on the Epic Game Store and Launcher help page. Through clicking on that section, you can submit your refund request.

Some items have a self-service refund facility. You can request those by navigating the following steps.

    • Firstly, you need to sign in to the account from the website.
    • Now, click on the Account dropdown; you will find this on the store’s top right.
    • After that, click on the game title from the Transactions tab. If your selected item is eligible for the refund, then click on the Refund button to commence the process.
  • The method to get the refund

Naturally, the method you used for the purchase, you will get that as your refund. But this method may not true all the time. So, you have to comply that the refund may be issued by the alternative method also.  Notably, the time behind the refund process will depend on the user’s payment method.

  • Refund for the pre-purchases

You can request to cancel the pre-purchase anytime and also get a refund whenever you want before release. Moreover, once the game is released, you will get 14 days to request a refund. But you need to show them you don’t play it, not more than 2 hours. This policy comes because those new releases may include any playable version of the game. Here the payable version may include early access, beta, and alpha version.

  • What do you do if your recently purchased product goes on sale?

Usually, you can get a full refund for the product and re-purchase it immediately. Here you have to abide by the Epic Game Store’s rules. Moreover, if the authority thinks you abuse their refund policy, you will not eligible for a refund. This policy comes to ensure your comfortable purchase. Also, it will ensure that you only spend on the game that you want to pay for and play.

How to request for Epic Games refund?

You know the purchasing process from this platform is easy enough. Likewise, the refund request is the same; all you need just to follow the following steps.

  • To begin with, you need to sign in to the Epic Games account through the website.
  • Now, go to the Account page and click on the Transactions from their (another name is Payment History).
  • Next, select the game for which you want to request a refund.
  • After that, click on to expand the order and to see Playtime. If your game has a self-refund system, you will see a Request Refund button.
  • Now, click on the Request Refund button => choose the reason for your refund on the pop-up window.
  • Finally, click on the Confirm Refund button.

After completing the above steps, you will get a confirmation notice at the top of your screen. This screen will notify you about the refund status like “refund has been completed”. Usually, the user will get the original payment as a refund. But sometimes, a refund may depend on what the user used.

You have to contact your bank or payment provider for additional information. Here the information is about when the refund may be available to you.

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The process of canceling the refund request

Although we know there is little chance to cancel the refund request, we also write on here to notify you.

  1. Through the email inbox: To do that, you need to open the Epic Games support ticket then email with your refund request.
  2. After that, reply to the email then asks to cancel your refund request. 

Note: Remember that, if your request is already processed, you couldn’t postpone it. Also, the same policy applies to the request done through the self-service refund process.  

The easy guide to delete an Epic Games Account

Although Epic Game Store provides an excellent facility, sometimes, the user needs to delete his account. Many reasons may lie behind this decision. Whatever all those, we enlist the steps behind delete the account. 

  1. To begin with, sign in to the Epic Game Store account through the website.
  2. Once you log in, you will see the GENERAL INFO page on your device’s screen.
  3. Now, you need to scroll to find out the DELETE ACCOUNT section. Once you find it, and then click the REQUEST ACCOUNT DELETE button.
  4. Now, you will see the Code” pop-up window.
  5. Next, type the security code sent to the mail address. The mail should be associated with your Epic Games account.
  6. Now, click on the CONFIRM DELETE REQUEST button.

You may see a pop-up window saying why you decided to delete your account.

  1. From that window’s drop-down menu, select the best fits option, and then click Continue.    
  2. Now you will see another pop-up window saying “Account Deletion Request Sent.” This window will confirm your submission. 

You will be signed out after 15 seconds, and the account will be disabled afterward. But your account will not delete by now; rather it will take 14 days to delete permanently.

Steps on temporarily disable the Epic Games account

This disabling method for the Epic account system can apply for a temporary basis. This system lets you enable the account whenever you want. So, let’s see how to do that.

Before going to the steps, we notify you about what you may lose after disabling.

  • After disabling the account, you can’t use any Epic Games products or services.
  • Once you disable, your disabled account will remain connected to third-party platform accounts. Those platforms are Nintendo, Twitch, Xbox, PlayStation Network, and GitHub.

Now, see those steps on how to disable the account temporarily.

  1. Firstly, you need to verify your Epic Games email address, if you haven’t done it previously.
  2. Now, you have to click on the CONTACT US.
  3. Next, fill up the CONTACT US form. Over there, choose the Update Epic Games Account and tell them why you want to disable your account temporarily.
  4. Finally, click on the SUBMIT

Once you submit all the required information, the authority will verify the request then provide additional confirmation.


Can you refund on Epic?

Yes, you can get a refund, but here lie three criteria. Those are:

  • The product shouldn’t have a “non-refundable” title.
  • When you request a refund for the pre-purchase item, you have to do it within 14 days if it is released.
  •  For the refunded item, make sure that you play it less than 2 hours.

How do I cancel a refund on Epic?

Although we know there is little chance to cancel the refund request, we also write on here to notify you.

  1. Through the email inbox: To do that, you need to open the Epic Games support ticket then email with your refund request.
  1. After that, reply to the email then asks to cancel your refund request. 

Note: Remember that, if your request is already processed, you couldn’t postpone it. The same policy also applies to the request done through the self-service refund tool.  

Final Thought

You know that an excellent game charge a handsome amount so that the wrong choice may waste a fair amount. Thankfully this refund policy will help to recover the gamer’s money from improper spending then spend on another game. Hopefully, we can provide all details regarding the epic games refund. Last but not least, we wish your happy gaming session with the epic game store.


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